Right of withdrawal for Products of Royal Model.
Customers are kindly requested to send any withdrawal request within the 14 day deadline, that is, 14 days after the day in which the customer or a third party, other than the carrier assigned to the respective customer, acquired physical possession of the last item ordered. In the event of a contract relating to multiple items ordered by the customer in one order and delivered separately, the 14 day period starts from the day in which the customer or a third party, other than the carrier assigned to the customer, acquired physical possession of the last item ordered.
To exercise the right of withdrawal, you must inform Royal Model, Via Eugenio Montale 19, 95030 Pedara (CT) Italy, Tel: 39 (0) 95 7800 707 Fax: 39 (0) 95 293 3770, e-mail: customercare@royalmodel.com of the decision to withdraw from this contract by providing written notice (for example, by letter, e- mail or fax). It is possible, but not mandatory, to use the standard withdrawal form available here or use the standard statement showed below. If the customer decides not to use the standard withdrawal form attached, a letter must submitted clearly stating the intention to withdraw from the contract.
Information regarding the right of withdrawal (Art. 49, paragraph 1, lin. (H) of the Legislative Decree. N. 206/2005 "Consumer Code")
The customer has the right to withdraw from a contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day in which the customer or a third party, other than the carrier assigned to the respective customer, acquires physical possession of the last item ordered. In the event of a contract relating to multiple items ordered by the customer in one order and delivered separately, the 14 day period starts from the day in which the customer or a third party, other than the carrier assigned to the customer, acquires physical possession of the last item ordered.
To exercise the right of withdrawal, you must inform Royal Model, Via Eugenio Montale 19, 95030 Pedara (CT) Italy, Tel: 39 (0) 95 7800 707 Fax: 39 (0) 95 293 3770, e-mail: customercare@royalmodel.com of the decision to withdraw from this contract by providing written notice (for example, by letter, e- mail or fax). It is possible, but not mandatory, to use the standard withdrawal form available here or use the standard statement as shown in point 7.3. If the customer decides not to use the standard withdrawal form attached, a letter must submitted clearly stating the intention to withdraw from the contract.
Effects of withdrawal
Following the termination of this contract, Royal Model will reimburse all payments made by the purchaser, including the costs of delivery (except for any additional costs arising from the choice of a type of delivery other than the one offered by Royal Model standard delivery), with no undue delay and in any event no later than 14 days from the day when Royal Model is informed by the client of the decision to exercise the right of withdrawal. Any refunds will be made using the same means of payment used by the customer during the purchase, unless otherwise stated
The customer is required to return or deliver the products without undue delay and in any case within 14 days from the day he announced his intention to withdraw from the purchase agreement.
Products must be returned:
- properly packed in their original packaging, not ruined, damaged or soiled and with all components, instructions and leaflets;
- including all postage documentation (present in the original packaging), in order to allow Royal Model to identify the customer (order number, name and address);
- without manifest signs of use, except those associated with testing out a new acquisition (item(s) must not bear traces of prolonged use and should still be in a saleable condition).
We reserve the right to refuse a refund if the item(s) are not returned according to the conditions stated above.
The cost of returning item(s) is borne by the customer. Item(s) must be returned using the appropriate documentation supplied by Royal Model. The customer is liable for any diminished value of the item(s) as a result of careless usage of item(s) or usage beyond their functionality
Standard Withdrawal Form
Customers intending to withdraw from a contract may use the standard withdrawal form available here, simply complete and send it to:
Royal Model, Via Eugenio Montale 19- 95030 Pedara (CT) Italy, Tel: 39 (0) 95 7800 707 Fax: 39 (0) 95 293 3770, e-mail: customercare@royalmodel.com
Customers also have the possibility to exercise the right to withdraw from the contract by sending an unequivocal letter to that effect using the following standard text
I hereby notify Royal Model of my intention to withdraw from the contract of the purchase of the following item(s):
- order number
- ordered on/received on
- customer name
- customer address
- date
Please send the letter to:
Royal Model di R. Reale
Via Eugenio Montale 19
95030 Pedara (CT) Italy
Tel: +39 (0) 95 7800707
e-mail: info@royalmodel.com
P.Iva: IT02901340873
CF: RLERRT67H19C351R
Iscrizione all’albo Artigiani No.75973